Frequently Asked Questions (FAQs)

  • Is SGC AQUA a manufacturer?
    Yes, SGC AQUA is a professional manufacturer based in India. Established in 2017, we specialize in designing and producing residential, commercial, and industrial water filtration systems, including RO systems and water purifiers.
  • Do machines and other products have any certifications?
    Yes, the majority of our machines are CE-certified, with some also carrying Water Mark certification. Additionally, most of our filter cartridges, RO membranes, filter housings, faucets, and fittings are certified by NSF, ensuring high standards of quality and safety.
  • What types of impurities are found in drinking water?
    Drinking water contains two types of impurities: suspended and dissolved.
    a) Suspended impurities include particles like mud, dust, sand, bacteria, and viruses.
    b) Dissolved impurities are substances that dissolve in water, such as pesticides, arsenic, fluoride, and heavy metal salts like mercury, lead, copper, and cadmium.
  • What is water purification?
    ● Water purification is the process of removing various impurities from water, including both physio-chemical contaminants and microorganisms.
    ● The purification process typically involves multiple stages, which may vary depending on the type and level of impurities present, as well as the source of the water.
  • My community frequently issues boil advisories to deal with short-term water problems. If I boil my drinking water, am I safe?
    Boiling water is an effective short-term solution for eliminating biological contaminants. Bringing water to a rolling boil for at least two minutes can kill harmful microorganisms such as E. coli, Giardia, and Cryptosporidium, making it safer to drink during boil advisories.
    However, it’s important to note that boiling does not remove chemical pollutants, such as heavy metals, nitrates, or other dissolved solids. In fact, boiling can concentrate these contaminants, potentially making the water more hazardous with long-term exposure.
    While boiling helps in emergencies, for long-term safety and health, it's advisable to use a reliable water purification system that removes both biological and chemical contaminants.
  • Are National Sanitation Foundation (NSF) certified water filters better than non-NSF certified water filters?
    Not always. NSF certification is a respected standard that confirms a product has been independently tested for quality and performance. However, lack of certification doesn't necessarily mean a product is inferior.
    Many reputable manufacturers choose not to pursue NSF certification due to the associated costs and ongoing fees, yet still produce high-quality filters that meet or exceed industry standards.
    When selecting a water filter, it’s important to consider the materials used, the filtration technology, performance data, and the credibility of the manufacturer—not just whether the product carries a certification label.
  • Is it safe to drink the very first batch of water after installing a new purifier or replacing its membrane?
    To ensure that any installation or manufacturing residues are fully flushed out, run and discard the first 5–10 litres of purified water (about 3–5 minutes of continuous flow). After that initial flush, your purifier will be ready to provide clean and safe drinking water.
  • Is it true that RO Water Purifier removes the essential minerals in water?
    No, this is a common misconception! Aqua Guard’s advanced purification technology ensures that essential minerals are retained in your drinking water. Our system features a mineral modulator, which emits electromagnetic vibrations to prevent mineral scale formation inside the UV chamber while preserving the natural minerals vital for health.
  • What is RO?
    Reverse osmosis is a process in which water molecules are forced through a semipermeable membrane of 0.0001 micron by water pressure. Thin Film Composite (TFC) – sheets are rolled up around a hollow central tube in a spiral pattern after being sandwiched together. The dimensions of these tubes are determined by the volume of water they need to handle.
    The reverse osmosis purification process is primarily designed to reduce the salt content in water.
  • How does Reverse Osmosis Work?
    Reverse Osmosis (RO) is an advanced water purification process that uses a semi-permeable membrane to deliver clean, safe, and great-tasting drinking water. Here’s how it works:
    1. Semi-Permeable Membrane – The RO membrane acts like an ultra-fine filter, allowing only pure water molecules to pass through while blocking dissolved impurities such as salts, minerals, heavy metals, and other contaminants.
    2. Pressure-Driven Process – Water is pushed through the membrane under pressure, separating clean water (permeate) from concentrated impurities (reject water).
    3. Effective Purification – RO removes even the tiniest dissolved particles, ensuring your water is not just clean but also healthier and better-tasting.
    By selectively filtering out contaminants while retaining water’s natural freshness, RO technology provides high-quality drinking water you can trust.
  • RO Water Purifier Enhance Taste, is it TRUE or a MYTH?
    Yes, reverse osmosis (RO) water purifiers can enhance the taste of water by effectively removing impurities such as chlorine, sediments, and heavy metals that often cause unpleasant flavors and odors. This purification process results in cleaner, more refreshing water.
  • How many stages could be in an RO?
    The RO system comprises 7 distinct stages of purification: pre-filtration, sediment filtration, pre-carbon filtration, RO membrane, mineralizer, activated carbon, and membrane technology." However, these stages may vary from 1 to 7 depending upon the need and Quality of Water.
  • What is the lifespan of the RO Membrane?
    The lifespan of a Reverse Osmosis (RO) membrane typically ranges from 2 to 5 years, depending on factors such as water quality, system usage, and maintenance practices.
    Factors Influencing RO Membrane Lifespan:
    ● Water Quality: High levels of contaminants like chlorine, sediments, and minerals can accelerate membrane degradation.
    ● Usage Frequency: Frequent use can lead to quicker accumulation of contaminants, reducing membrane efficiency.
    ● Maintenance Practices: Regular replacement of pre-filters and post-filters, as well as periodic cleaning of the membrane, can extend its lifespan.
  • What is the storage capacity range of RO?
    The storage capacity of RO water purifiers varies based on usage requirements:
    ● Household RO Systems: Typically feature compact tanks with 7 to 24 liters capacity, ideal for daily family needs.
    ● Commercial/Industrial RO Systems: Designed for higher demand, these systems have large storage tanks ranging from 2000 to 5000+ liters, catering to offices, hospitals, and manufacturing plants.
  • What is Purification Flow Rate?
    The purification flow rate indicates how much water a filtration system (such as an RO membrane or filter) can process within a specific time period. It measures the efficiency and speed of purification, typically expressed in liters per hour (LPH) or gallons per day (GPD).
    ✔ Higher flow rate = Faster purified water output
    ✔ Lower flow rate = Slower filtration, but often finer purification
  • What kind of alerts will be there in an RO?
    Modern RO water purifiers feature smart alert systems to keep you informed about maintenance requirements. These notifications include:
    ✔ Visual Indicators (LED lights or display messages)
    ✔ Audible Alarms (beeps or voice alerts)
  • What is the average life of a pre-filter?

    The life of pre-filters varies based on type and usage conditions:

    For Water Purifiers:
    Sediment & Carbon Pre-Filters –Typically require replacement every 3-6 months
    Heavy Usage/Hard Water Areas – May need more frequent changes

  • What is the average life of a Sand Filter?
    The lifespan of a sand filter depends on usage and maintenance, but generally:
    ✔ Residential Pool Systems: 5–7 years
    ✔ Commercial/Industrial Systems: 3–5 years (due to heavier use)
    ✔ Water Treatment Plants: 7–15+ years (with proper upkeep)
  • What is the average life of a Carbon Filter?
    Most carbon filters require replacement within 3 to 12 months in residential settings, though specialized or heavy‐duty applications can extend service life up to 24 months or beyond. In water purification, activated‐carbon cartridges generally last 6–12 months
  • What is the Wall Mount RO?
    A Wall-Mount RO (Reverse Osmosis) Water Purifier is a compact, vertically installed system designed to save space while delivering high-quality purified water. Unlike traditional under-sink RO units, it is mounted on walls (e.g., in kitchens, offices, or small apartments) for efficient use of limited space.
    Key Features:
    ● Space-Saving Design: Perfect for homes or workplaces with minimal under-counter space.
    ● Full RO Filtration: Removes dissolved salts, heavy metals, bacteria, viruses, and chemicals using a semi-permeable membrane.
    ● Modern Aesthetic: Sleek, minimalist look that complements modern interiors.
    ● Easy Access for Maintenance: Filters and components are conveniently placed for quick servicing.
    ● Multi-Stage Purification: Often includes pre-filters (sediment, carbon) and post-filters (mineral enhancers) for balanced water quality.
  • What is the Table Top RO?
    A tabletop RO (Reverse Osmosis) system is a portable water purifier that uses reverse osmosis technology to remove impurities and contaminants from drinking water.
  • What is the Under Sink RO?
    An "Under Sink RO" refers to a water purifier system that is installed beneath the kitchen sink, typically using reverse osmosis (RO) technology to filter water
  • What is the Rooftop RO?

    A Rooftop RO is a centralized reverse osmosis water purification system installed on the terrace or rooftop of a building. It is designed to treat incoming water at the source before it is distributed throughout the building for various uses such as drinking, cooking, and cleaning.
    This type of system is ideal for apartments, housing societies, commercial complexes, hostels, and institutions where a single purification unit can serve multiple users efficiently.
    Key Features of a Rooftop RO System:
    ● Centralized Water Purification: Delivers clean, purified water to all connected outlets.

    ● Space-Saving Installation: Mounted on rooftops to free up indoor space.

    ● High-Capacity Filtration: Built to handle large volumes of water daily.

    ● Cost-Effective Solution: Reduces the need for multiple individual purifiers.

    ● Weather-Resistant Design: Engineered for outdoor durability and long-term use.

  • What are the Digital Signs in RO?
    Modern RO water purifiers feature digital signs (displays or indicators) to enhance user experience and ensure optimal performance. Here’s what they mean:
    1. Filter Replacement Alerts
    2. TDS Level Display
    3. Tank Level Indicator
    4. Service/Maintenance Alerts
    5. UV Sterilizer Status
  • How does an Ultra Violet (UV) filter purify water?
    UV light kills viruses and bacteria and prevents them from reproducing while preserving water's natural minerals. If these organisms lose this ability, they die and no longer pose a health risk. UV purification is an effective process that kills 99.99 percent of hazardous germs in most cases.
  • How does an Ultra Violet (UV) water purifier work?
    Pureit UV water purifiers deliver complete protection by harnessing precise UV intensity and optimal exposure time to neutralize 100% of harmful pathogens. In mere seconds, the UV light penetrates and disrupts the DNA of bacteria, viruses, and other contaminants, ensuring every drop is free from illness‑causing microbes. Enjoy peace of mind knowing your family’s drinking water is purified at its genetic core.
  • What is UF?
    UF can refer to a few things: Ultrafiltration, a type of membrane filtration used in water purification, or Urea-formaldehyde, a type of thermosetting resin, or the University of Florida, a public land-grant research university
  • What is NF ?
    NF, often referred to as Neurofibromatosis, is a group of genetic disorders that can cause tumors to grow on nerves throughout the body. These tumors are typically benign (non-cancerous), but can sometimes become malignant.
  • What is IX?
    IX (Ion Exchange) in an RO (Reverse Osmosis) system refers to a complementary purification process that targets specific dissolved ions in water.
  • What is Hydrogen Water?
    Hydrogen water, often termed hydrogen-rich water or hydrogenated water, is ordinary water infused with dissolved molecular hydrogen gas (H₂). This process enriches the water with additional H₂ molecules, which are believed to offer potential antioxidant benefits, though the core definition remains water with elevated hydrogen content.
  • What is the range of TDS input?
    The input TDS (Total Dissolved Solids) range for most residential RO (Reverse Osmosis) water purifiers typically falls between 50 ppm to 2000 ppm. Here’s a breakdown:
    ● Standard RO Systems: Designed to handle input TDS levels of 200–2000 ppm.
    ● High-TDS Water (Above 2000 ppm): May require pre-treatment (e.g., water softeners, deionization) to protect the RO membrane from scaling or damage.
    ● Low-TDS Water (Below 50 ppm): RO purification may not be necessary, as such water often already meets drinking standards.
  • What is the range of PH input?

    For optimal performance, SGC Aqua’s RO water purifiers are designed to operate effectively within an input pH range of 6.5 to 8.5. Here's how it works:

    ● Ideal pH Range (6.5–8.5): Ensures optimal membrane performance and longevity.

    ● Low pH (Acidic Water below 6.5): May cause corrosion of system components and require pH adjustment or pre-treatment before RO processing.

    ● High pH (Alkaline Water above 8.5): Can lead to scaling and membrane fouling, necessitating pre-treatment for consistent system efficiency.

  • Can I see the products before buying?
    Absolutely! We invite you to experience our purifiers firsthand, visit our showrooms, or request an in‑home demonstration. See the sleek design, feel the build quality, and watch the filtration in action so you can choose with total confidence.
  • How long does it take to install?
    In just 30–45 minutes, our certified technicians will complete the full setup from mounting and plumbing connections to pressure and leak testing. We handle every detail so you can start enjoying flawlessly pure water almost immediately, with zero hassle on your part.
  • How will I get my water purifier installed?
    Once your product is delivered, an authorized SGC Aqua installation technician from your local area will contact you within 24 hours to schedule a convenient installation time. Basic RO installation is handled by our technician. Any additional plumbing work required at the site will not be included and will incur extra charges as per actual requirements.
  • What are the requirements for getting the water purifier installed?
    To install an SGC Aqua water purifier, your home should have adequate water pressure for optimal performance. If the pressure is too low, a pressure pump may be necessary. Our team can provide and install this pump at an additional cost.
  • What is the TDS level required for the installation of a water purifier?
    If you’ve purchased an advanced SGC Aqua purifier like a Copper+ model, the TDS level of your water should be below 2000. For all other purifiers, the TDS should be below 1500. If your water’s TDS is higher than this, an extra pre-filter will be needed. We can provide this at an additional cost of approximately ₹0000.
  • How do I buy the AMC?

    Securing hassle‑free maintenance is easier than ever at SGC Aqua. Simply:
    1. Choose Your Plan: Pick from our tailored AMC options: Basic, Premium, or Deluxe to match your needs and budget.

    2. Sign Up Instantly: Visit our website or call our 24×7 customer‑care hotline. Share your purifier model and preferred plan.

    3. Confirm & Pay: Approve your plan and complete a quick, secure payment online or with your technician on‑site.

    4. Enjoy Priority Service: Once enrolled, you’ll receive scheduled visits, filter checks, free replacements (as per plan), and priority support, year‑round peace of mind with one simple purchase.

  • How do I report a problem?
    We’re here to help anytime, anywhere. Simply :
    1. Call Our Helpline: Dial xxxxxxxx and speak directly with a live support agent.
    2. Chat Online: Visit our website and click the “Live Chat” icon for instant troubleshooting.
    3. Email Support: Send details to support@sgcaqua.com and our team will respond within 2 hours.
  • Does SGC Aqua always provide Service at home ?
    Absolutely! Whether it’s installation, routine maintenance, filter changes, or emergency repairs, our certified SGC Aqua technicians come straight to your doorstep.
  • How long will it take to get my product working?
    Within just one hour of your call to our Customer Care Centre, an SGC Aqua service technician will personally get in touch to schedule your appointment. In most major cities and towns, you can count on a qualified, factory‑trained technician arriving at your home that very same day and resolving your issue before they leave. For full details or to reach us directly, please visit our website or call our Customer Care Centre
  • How does SGC Aqua deliver on Service response time ?
    With 24×7 support, real‑time dispatching, and strict service timelines, we respond fast so you’ll never have to wait for clean, safe water.
  • What is the Warranty on my SGC Aqua product ?
    Every SGC Aqua purifier is backed by a comprehensive, industry‑leading warranty:
    ● 1‑Year Full Coverage : Parts, labour and on‑site service are 100% covered for the first 12 months.
    ● Lifetime Support for Select Components: Our durable stainless‑steel tanks and high‑quality RO membranes carry a lifetime service guarantee when maintained under your AMC plan.
  • What if the Warranty on my product has expired ?
    2‑Year Extended Protection (Optional) : Upgrade to the AMC‑Plus plan within the first year of purchase to extend component coverage by 12 months enjoy two full years of comprehensive protection and uninterrupted peace of mind.
  • What components are covered under the Warranty?
    The warranty covers all functional components, including consumables, though coverage terms may vary by product model. This warranty is void if the product is subjected to misuse, unauthorized modifications, or improper handling. For specific details, consult the product manual.
  • What components are not covered under the Warranty ?
    Our warranty protects all core components, but excludes routine wear‑and‑tear items unless explicitly stated at purchase. Specifically:
    ● Consumable Plastics & Trims: Decorative panels, knobs, casing parts, and other plastic or cosmetic elements.
  • Which are the consumables that need replacement from time to time?
    To keep your SGC Aqua system running at peak performance delivering clear, great‑tasting, and safe water , these wearable components must be swapped out on schedule :
    ● Sediment & Pre‑Filters
    ● Activated Carbon Cartridges
    ● RO Membrane
    ● Post‑Carbon / Mineral Booster Cartridges
    ● UV Lamp (UV Models)
    ● O‑Rings & Seals
  • How do I pay for the consumables?
    Keep your purifier maintained effortlessly:
    1. Order online (website/app) using cards, UPI, or digital wallets.
    2. Request parts during technician visits—pay via cash, card, or mobile.
    3. Subscribe to the AMC plan for auto-renewals and annual billing.
  • How do I register my Water Purifier?
    Online : Visit the SCG Aqua website, navigate to "Product Registration," and submit your purchase details (invoice + serial number).
  • How do I order an SGC Aqua Product ?
    Online Store : Browse and purchase directly on our SGC Aqua website and purchase online other platforms like Flipkart, Amazon etc.
  • Can I place an order through my mobile device ?
    Yes, the SGC Aqua Website is mobile-friendly and accessible on mobile devices. Customers can conveniently place orders using their smartphones as well.
  • Can I place an order on a phone call ?
    Yes, customers can directly call the SGC Aqua Customer Support toll-free number 18XXX39XXX9 for RO Installation and Service requests.
  • How to order if my PIN code is not showing serviceable ?
    If needed, customers may reach out to SGC Aqua’s toll-free support at 18XXX39XXX9 or drop us an email. Our team will promptly guide them to the nearest authorized dealer for installation or service assistance.
  • How will I get order confirmation ?
    Once the authorized order is received, the customer will be notified with a confirmation via SMS and email.
  • Will I be notified before delivery?
    Yes, once your order is out for delivery, you will receive a notification via SMS, email, or WhatsApp with the delivery details and tracking information.
  • Does SGC Aqua provide delivery service to my home?
    Absolutely. We deliver all SGC Aqua products directly to your doorstep, anywhere in India, using trusted courier and logistics partners.
  • What is the estimated time for delivery?

    Delivery times vary based on your location:
    ● Metro Cities: 3–5 working days

    ● Other Cities & Towns: 5–7 working days

    ● Remote Areas: 7–10 working days
    You will receive tracking updates once your order is shipped.

  • Can I change the delivery address after placing the order?
    Yes, changes to the delivery address are possible if your order has not yet been dispatched. Please contact our support team as soon as possible to update your address.
  • What are the shipping charges I have to pay?
    SGC Aqua offers free standard shipping on most orders. If any charges apply due to location or specific product types, they will be shown at checkout before you make the payment.
  • How do I connect in case my order doesn’t get delivered?
    If your order is delayed or hasn’t been delivered, please contact our customer support team with your order ID. We’ll investigate and resolve the issue promptly.
  • How do I return a product ordered from the SGC Aqua website?
    If you wish to return a product, please refer to our Return & Refund Policy or contact customer support within the return window. We’ll guide you through the return process smoothly.
  • How do I inquire about SGC Aqua products?
    You can inquire about SGC Aqua products through our official website or by contacting our customer care team. We also offer the option of a free home demo to help you choose the right water purifier.
  • What is a demo?
    A demo is a free home visit by our expert representative. They will schedule an appointment at your convenience, conduct a water quality test, and recommend the most suitable purifier based on your needs.
  • Is there any charge for the demo?
    No, the demo is absolutely free. It’s a no-obligation service offered to help you make an informed decision.
  • Why do I need a demo?
    A demo helps you understand which SGC Aqua purifier is ideal for your home or business based on your water quality and usage needs.
  • How can I apply for a demo?
    You can request a demo by visiting our website [SGC Aqua demo request page] or by calling our customer support team at [contact number]
  • What services does SGC Aqua provide?
    SGC Aqua offers complete water treatment solutions, including domestic water purifiers, commercial RO systems, industrial water softeners, wastewater treatment plants (ETP/STP), pressure boosting systems, and UV/UF disinfection units. We specialize in end-to-end project design, installation, and ongoing maintenance.
  • How is SGC Aqua different from other water treatment companies?
    With over 15 years of industry experience, SGC Aqua stands out for its commitment to custom-engineered solutions, sustainability-first designs, and a customer-centric approach. We blend global technology standards with local insights to deliver reliable, efficient, and long-lasting systems for every scale of use.
  • Do you provide installation and after-sales support?
    Yes, we provide complete installation, commissioning, and ongoing service support for all our products and systems. Our service team is trained to ensure minimal downtime and optimal performance across residential, commercial, and industrial setups.
  • What kind of maintenance is required for water treatment systems?

    Maintenance depends on the type of system, water quality, and usage. For example:
    ● Domestic purifiers typically require filter changes every 6–12 months.

    ● Commercial and industrial RO plants need regular membrane cleaning and pump servicing.
    SGC Aqua offers custom maintenance packages tailored to your system size and operational needs.

  • How do I choose the right water treatment system?
    Our team conducts a site and water analysis to understand your specific requirements. Based on water source, usage volume, and target quality, we recommend the most suitable solution—whether it’s a compact home unit or a full-scale industrial plant.
  • Are your systems energy-efficient and eco-friendly?

    Absolutely. Sustainability is at the core of everything we do. SGC Aqua designs systems that:
    ● Minimize water and energy wastage

    ● Use eco-safe components

    ● Promote long-term efficiency and compliance with environmental standards

  • Can your systems handle hard water and high TDS levels?
    Yes, we specialize in treating hard water, high TDS (Total Dissolved Solids), and chemically contaminated sources. Our RO systems, softeners, and pre-treatment units are built to manage the toughest water conditions with ease.
  • Do you serve only large clients or also smaller households and businesses?
    We serve everyone—from individual homeowners to multi-location industries. Whether you need a small purifier for your kitchen or a multi-stage RO plant for a factory, SGC Aqua has a solution tailored for you.
  • Are your products certified and tested?
    Yes, all our products meet or exceed industry quality standards. Components are tested for safety, efficiency, and durability. We also work with leading manufacturers and comply with relevant ISO, BIS, and WHO guidelines wherever applicable.
  • How do I get a quote or consultation?
    Simply reach out to us via our contact page, call our helpline, or send an email. Our team will arrange a free consultation, assess your needs, and provide a detailed proposal with transparent pricing and timeline.

Contact Our Water Consultant!

Pure water starts with the right guidance. Our certified SGC Aqua water experts are here to help you choose the perfect purification system for your home, business, or industrial facility. Whether you need product recommendations, system customization, or technical guidance — we provide transparent, reliable, and expert support at every step.

Let our specialists help you experience premium water quality with solutions tailored to your needs.

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